Refund Policy

Last updated: 2 March 2026

Bracha Singer Counselling provides professional counselling services. As such, the following policy applies to scheduled appointments.

Appointment Cancellations

If you are unable to attend a scheduled session, at least 24 hours’ notice is required to cancel or reschedule without charge.

Cancellations made with less than 24 hours’ notice may be charged in full.

Failure to attend a scheduled session without prior notice may result in the full session fee being payable.

Fees paid for completed counselling sessions are non-refundable.

If a session is cancelled with appropriate notice and payment has already been made, the amount may be refunded at the discretion of the practice

In cases of medical emergencies or unforeseen serious circumstances, flexibility may be considered at the discretion of Bracha Singer Counselling.